Shipping & Delivery

1) How do I contact House of Furbabies?

You can reach out to us via email at www.houseoffurbabies.com.

2) How can I track my item(s)?

Once you place an order with us and that order is shipped, you will receive an email with a tracking number. Please note that you may receive more than one tracking number depending on how many items you purchased on our website. 

3) How long does shipping take?
Shipping may take anywhere between 14-35 working days, depending on your location and country. 

4) Why is my package missing some items?
Since we work with multiple warehouses, some items may be shipped in different packages, and therefore all of your items may not arrive all at the same time.

5) Who delivers my item(s)?
Your items are delivered by your local postal service in your location.

6) Where do you ship from?
We currently ship from our warehouses from Asia, United States and Europe. We try to get your items to you as fast as possible!

7) Can I change my address after receiving confirmation of shipping?
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.


Import Taxes & Duties

1) Will I be charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This varies by country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
[YOUR BOUTIQUE NAME] cannot control and is not responsible for any duties/taxes applied to your package. The buyer will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. In rare occasions custom agents may delay delivery of some packages.